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Cover Story

Help desk eSupport: A blend of multiple skills
With the help desk segment all set to be the next big happening in the call centre trade, industry pundits are unanimously predicing how India’s USP could well be as an exclusive provider of technical help desk services — the best opportunity to combine the country’s technical strength with the new customer service culture.
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People

- Too young a veteran!
In 11 years Amit Bhatia has managed to achieve what many would probably find difficult even in a time span of two decades.
Working Abroad Management

- ‘Caveat emptor’, warn US consumer courts
- Legal Eagle - Clear your bills to avoid legal hassles

- Antipatterns a corrective strategy in software development
- Fast-cycle capability and lean business logic
- Patterns represent collective developer experiences

Careers

- Fourth R India plans expansion into neighbouring countries
- STG launches ‘Dial a trainer program’
- Top women managers urge others to shatter the glass ceiling
- ISACA gears up for 2002 certified audit examination
- Knowledge Expo for IT professionals
- 24 Kolkata students qualify for Intel Science Fair 2002

 

December 10th, 2001

 Citi controls all the aces with i-flex and OrbiTech
The Indian banking solutions market saw one more player jumping on the bandwagon with the erstwhile COSL reinventing itself as OrbiTech to look at the non-Citigroup market.

Lifestyle

Being on the grapevine can boost your career
A colleague just offered you a week at her condo on the beach in gratitude for handling her clients while she was away for a month.

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