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Top Story this Week

Managing customers the CRM way
The Indian CRM market is broadly categorised into CRM products (hardware and software) and services (consulting, systems integration, training, outsourcing).

Working Abroad People

Think global, act local
 Legal Eagle - Who can qualify for an L1 blanket petition?

 In pursuit of excellence
Movements
Management Careers
People-focus approach for gainful ends
While recruiting people for call centre operations, certain factors are overlooked, thus adversely affecting the business.

Contents and indexes
CSI introduces ICDL certification for computer users in India
Mahatma Education Society sets up eKnowledge Centre
“Creating capability and excellence is mandatory in offering outsourcing services”

Issue dated
21th Oct. 2002

Notebook crown up for grabs
Q2 figures for the Indian notebook market show that HP has overtaken IBM both in units and revenues—with the HP-Compaq merger playing a big role. In the past, IBM used to lead in revenues, while Compaq led in unit shipments. Prashant L Rao looks at how HP became the leader and finds out more on Big Blue’s plans to grab the crown back in coming quarters

 
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