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Jim
Foy
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Concerto
Software a leading provider of customer interaction management (CIM)
solutions, announced that it has been recognised as “Company
of the Year” by Frost & Sullivan. The award is presented
annually to one company in a particular industry that has demonstrated
unparalleled excellence in several areas including financial performance,
business development, competitive strategy, customer service leadership,
technological innovation, management and marketing.
Frost
& Sullivan has honoured Concerto Software for its consistent
growth and outstanding management following the merger of Davox
Corporation and Cellit Technologies in January 2002, its strong
and growing market presence, execution of innovative strategies
in the market and demonstrating the ability to combine technology
with successful marketing initiatives.
Other
companies in the communication and IT sector receiving top honours
from Frost & Sullivan include IBM, Sun Microsystems, WebEx and
Verizon. “During the past year, Concerto Software has achieved
two very significant goals: demonstrated a well-executed acquisition
and successful integration of technologies resulting in the launch
of EnsemblePro, and sustained profitability in a down economy. Either
one of these achievements alone would cause the company to stand
out among its competitors, but together they demonstrate that Concerto
Software is well-positioned on the path to market leadership,”
said Alpa Shah, research director at Frost & Sullivan.
In
order to select the award recipient, Frost & Sullivan analysts
quantified several factors for each market participant according
to predetermined criteria. This process included interviews with
all market participants, customers and suppliers, along with extensive
secondary and technology research. “In one short year, Concerto
Software has made great strides toward achieving our stated goal
of global market leader in the customer interaction management industry,”
said Jim Foy, president and chief executive officer of Concerto
Software. “We are honoured to have our efforts in 2002 validated
with this award by the highly-regarded experts at Frost & Sullivan.”
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