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Story this Week |
Why
call centres need to be knowledge driven
If you think that the call centre industry is only
about being accessible round-the-clock and answering customer
queries, think twice. In the era of perfecting customer
service, this is just the basic criterion; what differentiates
the best from the rest is the value of the service provided. |
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Issue
dated
7th April. 2003
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This
Week
Will
Indian Software Inc.get caught in US-Iraq crossfire?
When US forces struck at Iraq on March 19, many analysts and industry
players shrugged it off because they felt a short, decisive ws would have
little impact on India Software Inc. But with Iraqi forces refusing to
stick to the US was script, things could get pretty messy for the US and
for the Indian IT industy. Pankaj Mishra analyses the impact of the war
on the Indian IT industry.
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