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Management

Developing competencies to meet organisational goals
Individuals can achieve career success in their organisation by working on their core competency, cross-functional abilities, people management skills and managerial traits, writes Sunder Rajan

Using the brains of all your workers
Jack Welch believes that for motivating employees to work harder it is necessary to instill in them a sense of empowerment, a feeling that they are the “owners” of their business. ROBERT SLATER writes about the well tried out ‘Work-Out’ programme at GE


Issue dated
23rd June. 2003


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Indian BPO flies high despite backlash
It’s a hot topic of discussion—while US senators debate the pros and cons of outsourcing back-office work to countries like India, employees of local call centres here are worried about their jobs. Will India’s BPO industry be able to turn the tide in its favour despite the controversy? And at what cost?
Chris Ann Fichardo gets some answers

 

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