The IT outsourcing story: Economics vs emotions
As US workers wake up to the phenomena of IT services jobs leaving their shores for India, the question is—will the cost-savings of outsourcing prevail over the emotions of a country fighting against the hollowing out of its services industry? The answer is yes, says Prashant Govil

Customer value management
A young salesperson’s quandary is one of the single most important issues and critical factors in business—the selection and targeting of an appropriate, desired set of customers, says Harvey Thompson