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Implementing
CMM: The people perspective
Organisations need a judicious mix of people, processes and
tools to get work done. In early stages of their evolution,
organisations may rely more on people with little dependence
on processes and as they mature, implement processes to balance
out their dependence on people.
The
value-added organisation
What makes great organisations great? Is it their products?
Is it their service? Is it their employees? Yes, yes and yes.
They are great for all these reasons. Value-added organisations
are great because they deliver a valuable total experience
to their customers.
Think
to grow
For the modern day enterprise, having a quality product, knowing
its market segment and bombarding the airwaves with ‘I
am the best’ commercials won’t cut any ice with
the consumer.
Women
run Internet kiosks in Kerala’s e-district
Muthu Fathima, mother of eight, is drawing an Alladin lamp
e-greeting card for her husband in Saudi Arabia. Twenty years
after dropping out of high school, she is clicking on the
mouse at an Akshaya community Internet kiosk in Malappuram
district.
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